Privacy Policy

This Privacy Policy applies when you use the services of the Los Realejos City Council, our websites, and when you contact us using the means we provide (phone, chat, email, and social media). In accordance with our commitment to transparency, we inform you about the data we collect and how we use it. The Los Realejos City Council processes data lawfully, fairly, and transparently. We only process data that is relevant, adequate, and limited to what is necessary for the specific, explicit, and legitimate purposes for which it is obtained, and we do not process it for purposes incompatible with those. This Policy is permanently accessible through the link provided on the website, labeled “Privacy,” and may be updated at any time, either due to regulatory changes or changes in the configuration of services or the type of business conducted. Changes that involve modifications to the provision of the contracted service or require the consent of the interested parties will be communicated with a notice period of fifteen calendar days so that interested parties can express their opposition to the processing of their data according to the described change, or so that customers can take the measures they deem appropriate in relation to the communicated modification. If, after the provided period, the user accesses their services again or does not communicate their opposition, the new conditions will be deemed accepted.

Who is the Data Controller?

Data Controller: Los Realejos City Council CIF/NIF/NIE: P3803100A Postal address: Avenida de Canarias, 6, Los Realejos (postal code 38410) – Santa Cruz de Tenerife Telephone(s): +34 922 346 181 Email: turismo@losrealejos.travel Website: https://crucesyfuegosdemayo.com/

What is the purpose of processing the data?

To access and/or navigate the Los Realejos City Council website, it is not necessary to provide any data. The mandatory nature of responding to the questions posed or providing the requested data through the website is indicated by the inclusion of an asterisk () next to the question or form field. If the required data is not provided, it will not be possible to provide the requested service or functionality.* The Los Realejos City Council does not process data from minors under any circumstances, as registration as a user and the contracting of services through the website https://crucesyfuegosdemayo.com/ is only permitted for adults with full legal capacity to act in legal transactions. The Los Realejos City Council processes registered information in accordance with the following purposes:

Clients: The data provided when registering as a user, collected through any of the contact methods or channels identified on the website (including chats or phone calls), and collected through the services of the Los Realejos City Council, are used to manage the account and services contracted by users, both technically and in terms of accounting, tax, and administrative matters, and/or to notify them of incidents or any information of interest regarding their services. For this purpose and in compliance with tax and data protection regulations, the billing data provided by users are verified by consulting the data quality service of the tax administration, and any inaccurate data are corrected. The legal basis for processing is the provision of the service or the execution of the contract.

Promotions: The Los Realejos City Council uses the contact details provided by users to send them, through electronic or non-electronic means, information about improvements being made to the services they have contracted, and to keep them informed about news that may be of interest to them (offers and promotions), i.e., for direct marketing purposes. The Los Realejos City Council is strongly opposed to the practice of spamming: the user decides – and authorizes – whether they want to receive this type of communication when registering as a user on https://crucesyfuegosdemayo.com/ and, therefore, accepting this Policy, or by requesting such information through any of the contact methods provided on the website. The legal basis for processing is consent.

Traffic and Location Data: The Los Realejos City Council retains data generated in the context of the provision of electronic communications services, available to the competent authorities in accordance with Law 25/2007, of October 18. This data is not used for commercial promotion purposes. The legal basis for processing is compliance with a legal obligation.

Applicants: The data provided by those interested in working for the Los Realejos City Council is used in the employee selection processes we conduct. The legal basis for processing is consent.

Abuse: The data provided when reporting an incident are used to analyze the case, provide the corresponding response, and prove compliance with the obligations associated with its management, as well as for defense in potential claims. The legal basis for processing is consent.

Contact: The data received through any of the means and/or channels indicated on the website are used to contact and/or manage the communicated request or incident. Calls may be recorded to improve the quality of services and for security reasons to prove the instructions received or the information provided. The legal basis for processing is the provision of the service or the execution of the contract, and the legitimate interest of the Los Realejos City Council.

Automated Publication on Social Media: Users who use the automated publication service on social media must provide their access credentials (username/email address and password) for those networks. These credentials are used solely for the purpose of posting content on behalf of users. This content must comply with both current legislation and the terms of use of the respective social networks. The legal basis for processing is the provision of a service.

Promotional Activities on Social Media: The data of participants in promotional actions through social media are processed solely for the purpose of conducting the corresponding promotional activity, contest, or competition, as well as for the delivery of the corresponding prize, if applicable. The legal basis for processing is consent.

Security: Audit logs of the Los Realejos City Council’s information systems and networks are retained to maintain the security of networks, technical infrastructure, and services, and to detect or prevent abusive or fraudulent use of services. The legal basis for processing is the legitimate interest of the Los Realejos City Council.

Cookies

If you leave a comment on our site, you can choose to save your name, email address, and website in cookies. This is for your convenience, so you don’t have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day. The Los Realejos City Council uses anonymous cookies that do not provide references that allow the deduction of personal data from visitors. The only non-anonymous cookies, i.e., those that allow user identification, are those that the user voluntarily activates when accessing the “Client Area” of the website. These cookies store the username on the user’s terminal, as well as a hash of the username and password, for fifteen days, solely for the purpose of facilitating access to restricted areas without having to manually enter access credentials each time. For our policy on the installation and management of data storage and retrieval devices on terminal equipment, please refer to our Cookie Policy. The Los Realejos City Council will only process personal data provided by users in accordance with the purposes described in this Privacy Policy and the General Terms and Conditions of the services contracted by users. Users are informed about the processing of their data as described above by accepting this Privacy Policy when registering as a user of the Los Realejos City Council, or when contracting the specific service that requires such processing in accordance with the applicable General Terms and Conditions of Contracting. Users must refrain from providing personal data of other interested parties unless they have the relevant authorization, under which those interested parties will have been informed, in accordance with this Privacy Policy, that their data will be provided to the Los Realejos City Council for processing in accordance with the relevant purposes.

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long do we retain the data?

In compliance with the principle of limitation of the storage period, collected data will be processed solely and exclusively for the time necessary and for the purposes for which it was collected at any given time. If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. The Los Realejos City Council has established different retention periods based on the type of data and the applicable purpose of its processing. The applicable periods, unless a different period is specified in the corresponding General Terms and Conditions of Contracting the respective service, are:

Clients: Data will be retained for as long as the contractual relationship is maintained, plus an additional maximum period of 10 years after the contract’s termination, in accordance with civil, commercial, and tax law.

Promotions: Data will be processed for the duration of the contractual relationship until the interested party objects or withdraws consent.

Traffic and Location Data: Data will be retained for a period of 12 months.

Contact: Data will be retained for 24 months, unless they need to be retained in a blocked state for the formulation, exercise, or defense of claims.

Automated Publication on Social Media: Data will be processed until the user deactivates the functionality.

Promotional Activities on Social Media: Data will be retained for 12 months, unless they need to be retained in a blocked state for the formulation, exercise, or defense of claims.

Security: Data will be retained for 5 years, unless they need to be retained in a blocked state for the formulation, exercise, or defense of claims.

To which recipients will the data be communicated?

The Los Realejos City Council does not disclose personal data to third parties, except where a law with the rank of law provides otherwise, or if necessary for the provision of the contracted service. The Los Realejos City Council may disclose personal data to competent authorities: fiscal and customs authorities, judicial authorities, state security forces and bodies, and any other recipient that, in accordance with current regulations, may apply. With regard to the communications necessary for the provision of the contracted service, only the essential data for managing user requests and providing contracted services will be communicated, and the terms in which such data are communicated and the identity or category of recipients will be indicated in the corresponding General Terms and Conditions of Contracting. In any case, depending on the selected payment method, it will be necessary to communicate the relevant data to financial and banking institutions in order to collect the services.

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help spam detection. An anonymous string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website. In the event that a user leaves a comment or interacts socially with the website https://crucesyfuegosdemayo.com/ or on the social networks where it is present, it should be noted that their data will be published in the environment in which they act, meaning that they will expressly authorize the communication of their data – associated with the action they perform – to other users who access the website or social network. The data we process are only stored on our premises or on the premises of our service providers.

Embedded Content from Other Websites

What are your rights with regard to your data?

You have the right to obtain confirmation of whether or not we are processing personal data concerning you, to access your personal data, and to request the rectification of inaccurate data or the completion of incomplete data. You also have the right to request the erasure of your data when, among other reasons, the data is no longer necessary for the purposes for which it was collected. The Los Realejos City Council will proceed to erase it without delay, except where it is necessary to retain it in compliance with a legal obligation, or for the formulation, exercise, or defense of claims. In certain circumstances, you may request the restriction of the processing of your data, in which case we will block it and only process it for the formulation, exercise, or defense of claims. You have the right, in certain circumstances, to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format. In certain circumstances and for reasons based on your particular situation, you may object to the processing of your data, and the Los Realejos City Council will cease to process it, unless there are compelling legitimate grounds for the processing, or for the formulation, exercise, or defense of claims. You may oppose the receipt of commercial communications about our products and services at any time by communicating this by email to the address turismo@losrealejos.travel. All these rights can be exercised at any time by requesting it by postal mail addressed to the Los Realejos City Council, at the following address: Avenida de Canarias, 6, Los Realejos. (postal code 38410) – Santa Cruz de Tenerife, or by sending an email to turismo@losrealejos.travel. In any case, the request must be accompanied by a copy of the official document proving the identity of the data subject. In the event that we have requested your consent to process the data, you can withdraw it at any time by communicating it to the Los Realejos City Council as described in the paragraph above. This revocation shall in no case be retroactive. If you believe that you have not obtained satisfaction in the exercise of your rights, you can file a complaint with the Spanish Data Protection Agency, the competent supervisory authority for data protection, whose contact details are: Calle Jorge Juan, 6 – 28001 Madrid. Users of the website and services of the Los Realejos City Council are responsible for the truthfulness, timeliness, and accuracy of the data they provide to the Los Realejos City Council, considering the data provided by themselves as truthful, up-to-date, and accurate. Users can modify their data and preferences regarding the processing of the data provided through the configuration options available in the “Client Area.” The Los Realejos City Council will take the necessary measures to promptly delete and rectify data that proves to be inaccurate with respect to the purposes for which they are processed, as soon as effective knowledge of their inaccuracy is obtained.